Return Policy

This Return Policy is for the buyers who buy our website products as personal users. If you are a business customer, our B2B services will resolve the refund or exchange issues by contacting the sales.

30 Days Free Refund Guarantee

We guarantee that our products are of the highest quality and we stand by them. You have 30 days after the purchased date, for the reason of our mistake and the quality issues, any reason from our side, we will refund your money including shipping fee.

Unfortunately, if 30 days have gone by since your purchase, we cannot offer you a refund or exchange. But you may be able to get a warranty for different products. you can see the warranty policy.

How to deal with The issues?

Damaged Goods; when you receive the goods, the items have been damaged by accident during shipping. please contact us immediately. Please upload some photos to us, we will give you 2 options to resolve this issue.  1) refund your money including shipping. 2) shipping you the item again.

Receive an incorrect Item; If you received an incorrect item, the mistake we made on shipping, please accept our apologies if you have received an incorrect item. We strive for customer satisfaction so we will resolve your issue as soon as we can with absolute minimal inconvenience. We will ship you a new item immediately. And if you don’t need it anymore, we will refund you immediately.

You bought the wrong item; if you bought the wrong item by mistake, it would be difficult for us to refund immediately. We need to understand some more information about the correct requirements of your applications, and then we can decide if we can ship you a free replacement. We will use the replacement item instead of the refund. And you may need to pay 50%-80% of the shipping fee for the 2nd shipment.  It will be decided by the shipping fee price. We recommend buyers inquire lots of questions with us to make sure you 100% understand your requirements. Especially the quick coupling standard (ISO 7241 A or B or 16028, etc. ) and the thread type, size, the seal material, and so on.  To prevent the mistake before the shipment.

Cannot receive the item; this problem is usually because the item is missed during shipping. when you tried to contact the carrier and get a reply this item was missed. We will give you 2 options to resolve this issue. one is a 100% refund (including shipping fee) within 48 hours. We will try to contact Carrier again to try to find the item within 48 hours. option two,  ship you another item 100% free.

The Item Quality Issues;  when you meet the quality issues, AKJia will 100% refund after we confirm the quality issue. Most of the quick couplings will not be a leakage in 6 months or 1 year in different hydraulic applications, but some applications like a hydraulic hammer would be an exception. The Quality Issues need to be checked in different usages. We will give a 1-year warranty for the common usage quick couplings. but we cannot cover all usages. That we need to check if the quality problem or the reason from the product usage environment.

How to Ship to the Warehouse?

We will ask some refund customers or replacement customers to ship the return items to our warehouse in the local warehouse. We will send you an RMA Number and the warehouse address by email. We will place the shipping order, and you don’t need to pay the shipping fee.  And you don’t need to ship back the item, we also will send you the email.