- the serial number can be found in the quick coupling product manual. you can scan the QR code in the manual by smartphone, it will jump to this page and autofill the serial number.
- Order number, you can find the order number on the email that you bought the item on our website, and if from our Amazon store, you can find it on the email from Amazon.
- The different quick couplings will have different warranty periods, and with our serial number we only can get the production date, and with your order number, we will get the order date and shipping date. We recommend filling in the serial number and order number.
- The warranty will not be valid until a confirmation email is received. If you are not registered and need a warranty, you need to keep this information. Provide it when you apply for the warranty.
how to register my serial number?
Registering a serial number is as simple as scanning a QR code with the camera of your smartphone or tablet. The browser will then jump to this page. The serial number will be filled in automatically. The user fills in the order number, email address, and other optional fields, and submits it to us. Within 24 hours, you will receive a confirmation email. Confirm the product model, product manufacturing date, order date, and delivery date. And the start and end date of the product warranty.
What is the serial number?
To make it easier to manage the product warranty process, we have added a serial number to each product. Each product has a different serial number. The length, alphabetical order, etc. are all different. This allows us to identify whether a product is manufactured by us, its parameters, date of manufacture, etc. when warranty service is required.
Why do you need to register a serial number?
When you purchase our products, you can quickly scan the QR code and register your serial number when you first receive the product. When there is a problem with the product, the warranty will be valid. After a long period of time has elapsed, users usually cannot find the product information, after registration, we will save your product data and your information in our system. When you need service, we can provide fast service.
How do I calculate the warranty start date?
Our products have a production date in our system, and the purchase date needs to be calculated from the order date. The date of receipt by the customer needs to be obtained from the courier tracking data. Therefore, we will calculate the most favorable date for the user from these three dates. So the customer registers when they receive the product, and we will find these three dates based on the information provided by the customer. This is then listed in the confirmation email.
If I lost the QR code, how can I register again?
When the QR code is lost, there will be no serial number. You need to contact us and provide us with the order number. The warranty time will need to be calculated from the order date.